We at Jupiter Cars aim at providing comfort to our customers at every step, these FAQs taxi and minicab service in London are also a part of it. Because for us customers are our topmost priority. This section here is also an effort of ours towards our aim. The aim of our minicab service in London is to provide you an amazing experience from the time you book to the time when you reach your destination. Our team has added some most frequently asked questions here. But if there is any other query which you have. Or any answer you are unable to find here. Then feel free to contact us. The details are available in the contact section.
Our fares are fixed irrelevant of traffic, weather or any other factors. We do not have any surcharge.
For Meet & Greet Pickup, our meeting point inside arrival hall Terminal-2 is Cafe Nero Express. Terminal-3 is WH Smith and Terminal 4 & 5 is Costa Coffee.
Please switch on your mobile phone as soon as you land. It will allow you to receive an automated text message with driver & vehicle details. Your Meet & Greet driver will stand inside arrival hall with your name board.
This is very important for you to switch on your mobile phone after landing. Our automated system will send you text message. Information with driver name, vehicle make, model and car registration number. You will also be able to track your driver via link provided in text message
If you are using WhatsApp or Viber, please mention it during booking process. You can do this over the phone, email or under driver notes provided in online booking form.
Saloon car is similar to sedan in US. Normal saloon car can take 4 passengers and 2 medium size luggage.
We constantly monitor your flights status so you do not need to worry, if your flight is early or delayed. We do not charge extra for this service.
We have dedicated local landline number for our US or Canadian customers. You can simply dial +1-205-536-9164 it will be answered directly by our London customer support team.
You can find this information on Online Booking Form. We require passenger name & mobile number along with pickup date, time, number of passengers, luggage and flight detail if pickup from airport.
Yes, you can pay cash directly to our driver prior or after the journey.
If you would like to pay by card, you can simply request us. We will then send you a secure www.worldpay.com link which will allow you to use your Visa, Master or Amex Card with an extra 5% card processing fee.
You can only travel with assistance dogs with no extra charges.
Yes, we do have wheelchair access vehicles. However due to high demand and limited vehicles you do need to book in advance.
One week notice is required for us to organize multilingual drive.
You will receive an automated e-receipt after the journey. Please make sure we have your valid email address. We advise our customers to check e-receipt to make sure you have paid correct fare.
Please ask our driver to provide you paper receipt after the journey, however he will not be able to give you blank receipt.
Our online booking system sends you automated booking confirmation. If you are booking over the phone, please provide us with your email address for confirmation.
You are advised to read booking confirmation properly, and in case any errors please reply us back immediately.
For your safety and security, Police doesn’t allow to pick up any passenger from departures. If you are not booking meet & greet, please call us after you have collected your luggage, and make your way to short stay car park.
Please follow the links for airport parking charges:
No, we offer private hire, you will not be sharing vehicle with other passenger
You can choose your pickup time after you land. Please mention it during booking process. We offer you 30 minutes free waiting time for airport pickup, and 10 minutes for local pickup
There are no cancellation charges if you cancel your ride 2 hours before pickup time, thereafter full charges will apply.
There are no hidden charge or extra charge apart from fare we have agreed.
If you think you have been overcharged, please contact us immediately on info@JupiteCars.com or dial +44 20 7266 5555 to speak to our 24 hours customer support team
Please visit our fleet page for range of vehicles we offer. Some of the famous vehicle types are:
Saloon, Executive class, Estate, Mini MPV, 8-Seater, Environmental Friendly Cars, Black London Taxis and Special need accessible vehicles
There are no extra charges. But in 99% cases passengers clear customs and collect bags within 40min after landing time. As we check flight status regularly so once your flight has landed you will have 40min free waiting time and thereafter we charge £18 per hour.
To avoid extra waiting time simply request a driver half hour after landing time or one hour after landing time. Remember you will still have 40min free after specific time you are requesting.