Dara has highly recommended your services and appreciated that she had the same driver for all trips. Please pass on to your driver (I have forgotten his name) and we will definitely use your service again ~Anne Carlin - IT Alliance
Dara Mullen - Director IT Alliance Group
Hi My name is Rahul Bhatia When you come to London Next Use Jupiter Cars outstanding Service
Rahul Bhatia - IndiGo Airline Founder and owner
Stop reading reviews!!! If you are needing an airport transfer to and from Heathrow you can finish searching now. Just book with Jupiter!
I have been using Jupiter Cars for the past four months for work and have made 100+ bookings through them, the majority of which have been airport transfers. In all these bookings I can only remember one incident where I didn't have a perfect booking and that was partly due to a miscommunication on my behalf. Even still they did all they could to rectify the situation.
This is a great company with brilliant and attentive staff who are quick to respond to any booking or query I make. Although I rarely have experienced the journeys first hand I have never had a negative comment from the 20-30 different passengers I book the cars for. They are always on time (early in fact) and communicate brilliantly if there are any issues (which again, there rarely is).
I do find sending an email with my booking request easier than trying to make a booking over the phone, as you tend to get put on hold and then have to repeat all the details again to a different member of staff. But that is my only negative (and something I can easily look over).
Overall, if you are needing a taxi to and from Heathrow, just book with Jupiter.
Harry Woodman - Tiger Aspect (TV Film and Video Production Company)
I used Jupiter Cars extremely professional and high quality of service. Recommended
Mandip Gill - Television and Film Actress
Thanks the driver was respectful and the service was valuable.
Ismat Hotak - Middlesex
Excellent service, polite, efficient driver. I shall use your service again. Regards,
Joan Gencarelli - Hawaiian Telcom
At Jupiter Cars & Couriers we commit to provide all our clients with quality services for all their needs and requirements. We believe in building trust and long term relationship with all our clients individual or corporate small or large. We respect all our clients and stakeholders. We strive to continuously improve our services and we review our clients/customers suggestions and complaints in order to improve ourselves
WE MAKE SURE THAT:
All our clients can easily make complaints.
We treat all the complaints as a matter of dissatisfaction of clients with our services.
We immediately respond to all complaints with politeness, promptness and with confidence.
We respond to all the complaints with an explanation of what might have gone wrong and apologize to them or take any necessary action.
We learn from these complaints and take steps towards improvement of our services in those areas especially. Our complaint policy is reviewed annually.
We make sure that all the complaints are quickly resolved and always try to keep the matter within low keys. We work as a mediator and when required between our customer and the person regarding whom the complaint is launched.
We always try to solve the matter through informal approach but also follow formal complaints procedure when required.
Complaint according to Jupiter Cars & Couriers is a matter of dissatisfaction of our client with any of our services, staff or member. We believe in dealing with all these complaints in fair manner and try to satisfy our client with all possible efforts.